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ORDERING/SHIPPING QUESTIONS

CAN I PLACE AN ORDER BY PHONE?
Yes, you can definitely place an order by phone. Call Client Services at 877.bebe.777 (877.232.377) during its operating hours to order by phone
(6 am - 8 pm PST M-F; 7 am - 5 pm PST weekends). Stay by your computer to refer to necessary information to assist the agent or have the style information available - including size, color, and SKU or style number as reference.

HOW DO I KNOW THAT MY INFORMATION IS SECURE?
We have gone to great lengths to ensure shopping online with bebe is completely safe. We use VeriSign SSL encryption which secures your private information from interlopers. Information exchanged with any web address beginning with "https" is encrypted using SSL technology before
it's sent over the Internet.

HOW DO I KNOW IF MY ORDER IS COMPLETE?
You'll see a confirmation page after you complete your shopping experience. Then you'll receive a confirmation e-mail detailing the items purchased, estimated ship date and final cost.

HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?
You will receive a confirmation email once your order has shipped with an estimated arrival date. You can check on the status of your order with the tracking number provided. Select "view orders" after logging in to www.bebe.com/my-account.

WHAT IF I WANT TO CHECK THE STATUS OF MY ORDER?
To check the status of your order, go to www.bebe.com/my-account and log in with your email and password. Then click on your order number and the
"track order" button. If the "track order" button is not available, your order has not shipped yet.

WHAT IF MY ORDER GETS LOST OR DOESN'T ARRIVE ON TIME?
Contact Client Services immediately if your order is lost at 877.bebe.777 (877.232.3777) during its operating hours or send an email. We will be happy to resolve any order issues.

HOW DO I RETURN AN ITEM?
If for any reason you are not satisfied with your bebe.com order, please return the product (by mail) within 21 days of receipt. If you prefer, you can return your purchase to a U.S. bebe store within 14 days of receipt. Merchandise must be in new condition with tags attached, and must be accompanied by the original receipt or invoice.If you no longer have the packing invoice, you may print a copy from the My Account area of bebe.com. Refunds will be made to the original form of payment. Click Here for a full copy of our Returns & Exchanges policy. Merchandise Return Cards can only be used in-store and not for online orders.

HOW DO I EXCHANGE AN ITEM?
Because merchandise quantities are limited and our collections are constantly evolving week-to-week, we recommend that you do not exchange items as it is likely that the item(s) you want will no longer be available. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item for a refund. When we receive your return, we'll issue you a refund. However, if you would like to make an exchange, list the item(s) you would like to receive on the Return Form included with your order. You will receive an email confirming that we are processing your return. Then you will receive a new email detailing the availability and/or shipping status of your exchange. Available item(s) will be sent via standard mail to the shipping address on your invoice. No additional shipping & handling charges apply to exchanges. If your exchange requires additional funds, the credit charge initially used to purchase your order will be charged the difference.We are unable to honor previous sale prices or promotions when you place your new order. Click Here for a full copy of our Returns & Exchanges Policy

WHAT IF I HAVE A QUALITY ISSUE WITH MY PURCHASE BUT DON'T HAVE A RECEIPT AND/OR IT IS AFTER 21 DAYS?
Bebe stands behind the quality of its merchandise. If ever a zipper breaks or another quality issue arises (short of buttons falling off), please take the item to a bebe store or call Client Services at 1.877.bebe.777 for immediate attention.

CAN I USE A GIFT CARD WITH MY ONLINE PURCHASE?
Gift cards are accepted when shopping online at bebe.com. Just enter the number and PIN in the appropriate section on the purchase page. You are allowed to use up to four gift cards in any one transaction.

SOMETHING I PURCHASED IS NOW ON SALE. CAN I RECEIVE A PRICE ADJUSTMENT?
Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.

DO YOU SHIP INTERNATIONALLY?
bebe.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. To find out more, visit our International Shipping section.

MY PROMOTIONAL CODE IS NOT WORKING. WHY?
Promotional codes always contain qualifiers. Please make sure you have reached the right amount of pre-tax sale dollars, the correct number of items,
or any of the other conditions that apply to the promotion. Please verify that you have provided the correct code. If you are still having trouble,
please contact Client Services.

HOW DO I GET ADDED TO THE BEBE CATALOG LIST?
You can sign up to receive our catalogs by clicking Here.
CLUBBEBE QUESTIONS

WHAT IS "CLUBBEBE"?
clubbebe is bebe's customer loyalty program where you earn points towards rewards. For every $1 you spend, you get 1 point. You can quickly earn a $10 reward when you hit 250 points. More information about clubbebe, including registration details, is available by clicking the clubbebe section at the top of any bebe webpage.

HOW DO I SIGN UP FOR CLUBBEBE?
Visit any bebe, BEBE SPORT, 2be bebe or bebe outlet store to join clubbebe. Unfortunately at this time, we do not accept applications online or by phone. clubbebe is not presently offered in international locations including Canada.

WHAT IF I FORGET MY BEBE AND CLUBBEBE PASSWORD?
To find your information, click on Forgot Your Password? in the My Account section found at the top of each webpage. Select the "Forgot Your Password" link and you'll then be taken to a new page in which you can enter a new password..

HOW DO I CHANGE MY PASSWORD?
Click on Edit profile under the My Account section of the clubbebe tab. You'll then enter your old password and create a new one.

WHERE DO I FIND MY CLUBBEBE ACCOUNT NUMBER?
Your clubbebe account number can be found on the bottom of your store receipt or on the card you received in the mail. If you register your account online, you will also receive a monthly clubbebe email that contains your account number, as well as point accrued.
To register your account online, click Sign in to clubbebe.

HOW DO I REGISTER MY CLUBBEBE ACCOUNT NUMBER ONLINE?
Go to the clubbebe page by selecting the clubbebe link on the top of each web page. Select Sign in to clubbebe. If you're new to bebe.com, you'll need to create a bebe.com account. Then provide your clubbebe account number (found on your Card or most recent receipt) as well as your zip code. You have to complete a one-time only registration form. After that, we will recognize your account and your points will start to accumulate
for great rewards, offers and benefits.

HOW DO I EARN POINTS?
Points are earned at bebe.com or at any bebe, 2b bebe or bebe outlet stores located in the 50 United States, Puerto Rico, or in the U.S. Virgin Islands. When making a purchase, simply present your clubbebe card or tell us the telephone number you used when joining and we'll reward you promptly. To earn points online, you will need to activate your clubbebe account number.

HOW DO I CHECK MY POINTS?
To check your points online, you must first register your clubbebe account number online. To do this, just go to Sign in to clubbebe on the clubbebe page. After you've done that, all you need to do is register your account. A bebe stylist can also help assist you at any U.S., Puerto Rico,
or U.S. Virgin Islands bebe store.

DO REWARDS EXPIRE?
Your reward credit expires 60 days after it's earned.

HOW DO I REDEEM MY REWARDS ONLINE?
After you register your clubbebe account number online, your points and rewards history will be available online. To register your account number, just go to Sign in to clubbebe on the clubbebe page. If you have a reward credit toward your next purchase, you will have the option to use it during checkout.

HOW DO I REDEEM MY REWARDS IN-STORE?
Any reward credit you earn is automatically associated with your account, so all you need to do is present your clubbebe card or provide your phone number at the time of purchase to apply your reward credit to your purchase.

I HAVE MORE THEN ONE CLUBBEBE ACCOUNT NUMBER. WHAT SHOULD I DO?
Please call Client Services at 1.877.bebe.777 for assistance. Once your accounts have been merged into one, you will need to sign in using the email and password associated with your clubbebe account in order to earn points online. Accounts under different names cannot be combined.

HOW DO I UPDATE MY CLUBBEBE INFORMATION?
Please call Client Services at 1.877.bebe.777 to update your name, address, zip code or email.

I LOST MY CLUBBEBE CARD. HOW DO I GET A NEW ONE?
You don't need a card to earn points and redeem rewards - just provide your name at checkout and your point will be updated. However, if you would like a new card issued, please call Client Services at 1.877.bebe.777 to request a new clubbebe Card.

I NEVER RECEIVED A CLUBBEBE CARD IN THE MAIL. HOW DO I GET ONE?
Just register your clubbebe account number online and we'll send you a welcome kit with your Card in the mail. To register your account number,
go to Sign in to clubbebe on the clubbebe page. You'll receive 50 welcome points just for registering!

WHY DON'T I SEE MY 50 WELCOME POINTS?
Once you've registered your clubbebe account number online, you will receive 50 Welcome Points. It may take up to 3 days for these points to appear in your account. You will receive an email notification as soon as the 50 welcome points have been applied to your account.

I AM A 1,000 POINT MEMBER. WHY AM I NOT RECEIVING FREE SHIPPING?
Once you've accumulated 1,000 points, you will receive free standard shipping within the United States for one year
on all online orders. Please remember, you must register your clubbebe account number online to receive any online benefits. To register your account number, just go to Sign in to clubbebe on the clubbebe page. If you've done this and you're still not receiving free shipping, please call Client Services at 1.877.bebe.777 for assistance, or Contact Us.

I'VE REGISTERED MY CLUBBEBE CARD ONLINE. WHY AM I NOT SEEING MY POINTS?
Once you've registered your clubbebe account online, points may take up to 72 hours to appear in your account. If you're still not seeing your points after 72 hours, please call Client Services at 1.877.bebe.777 for assistance, or contact us via email.

HOW CAN I STOP RECEIVING BEBE EMAILS?
You may, at any time, access and update or remove your personal information by contacting our Customer Support Team via Email or by clicking on
Contact Us from any page on bebe.com. In addition, if you prefer not to receive information from us, either through e-mail or regular mail, you may opt out
of receiving these emails where possible from within the body of these emails or may send us an e-mail or call our Customer Support Team at
1-877-232-3777. Please note that it may take up to three weeks for your request to become effective. Thereafter, when you make purchases, we may still
send you an e-mail confirmation and may need to contact you by phone, email or regular if we have other questions regarding your order. You can also opt out by clicking on the link at the bottom of every email message you receive. For general information about bebe stores, inc. please visit the About Us page.
RATINGS & REVIEWS QUESTIONS

HOW CAN I RATE AND REVIEW A PRODUCT?
To rate and review a product, simply click on write a review link at the top of each product detail page. You will then be walked through the Ratings & Review process, where you will establish a pen name and then craft your review.

WHERE IS MY REVIEW?
Your review will live on the product detail page of the item you have reviewed. Reviews may take up to 7 business days to be posted. Please see our
Rating Guidelines for further information. Once posted, your review will be available for other clients to read over before they purchase, so the most helpful reviews should provide lots of details.

HOW CAN I EDIT MY REVIEW?
If you want to edit your review, just click on write a review on the product detail page. You will then be asked to sign in. Once you have signed in to your account, you can edit your review.

DO I HAVE TO BUY THE ITEM ONLINE TO REVIEW?
In order to review, you can have made your purchase in a bebe store or at bebe.com. Because we want to give other clients the most accurate information possible, we do require that only clients who have purchased a specific item are eligible to review it. Please rate and review only those products you have recently purchased.
FAQ AND ANSWERS ON PROPOSITION 65

WHAT IS PROPOSITION 65?
Proposition 65 is a California law that was approved by California voters in a referendum in 1986. It requires the state to keep a list of chemicals that cause cancer or reproductive toxicity. If a product contains a chemical on the list or contains a chemical in predetermined unacceptable levels that exceed the safe harbor levels as determined by the Office of Environmental Health Hazard Assessment of the California Environmental Protection Agency, businesses are required to provide a "reasonable warning" to customers prior to exposing them to such chemicals. The list of chemicals and metals covered by Proposition 65 now exceeds 800 and can be accessed at http://oehha.ca.gov/prop65/prop65_list/Newlist.html. The safe harbor levels can be accessed at http://oehha.ca.gov/prop65/getNSRLs.html.

WHAT ARE SOME EXAMPLES OF PRODUCTS THAT MAY CONTAIN A CHEMICAL ON THE PROPOSITION 65 LIST?
The following types of products are examples that may contain one or more chemicals on the list: jewelry, shoes and rhinestones. This list is neither an exhaustive list nor should it be interpreted to mean that all products containing rhinestones or all products which are jewelry or shoe items contain chemicals on the Proposition 65 list.

WHY DO WE HAVE THE PROPOSITION 65 SIGN POSTED?
As further explained above, the sign is posted as required by law.

WHAT IS BEBE'S POLICY FOR TESTING?
bebe does test for many of the substances in question but does not, at the store level, have the testing results. Typically, bebe products contain no such chemical - or are within acceptable levels. But, this is not true for 100% of our products. As a result, we are required by law to post signs.

What if our client/customers have further questions?
If the client has any questions about a specific product which he/she would like researched, he/she may call customer service or may ask the associate at the store to call customer service on his/her behalf to conduct further research.

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