Residents of Puerto Rico and the U.S. Virgin Islands please note that bebe.com currently cannot ship items to U.S. territories; you may however, review your account details and points online. Puerto Rico and Virgin Islands residents must purchase merchandise in store in order to accrue clubbebe points.

Where do I find my clubbebe account number?
Your account number can be found on the bottom of your store receipt or on the card you received in the mail. You may also call Client Services at 1.877.bebe.777. They will need the name and phone number provided at the time of application.

How do I check my points?
To check your points online, you must first register your clubbebe account number online. To do this, just go to “Sign in to clubbebe” on the clubbebe page. After you’ve done that, all you need to do is sign in to your account. Or, a stylist at any U.S., Puerto Rico, or U.S. Virgin Islands bebe store can help you.

Do rewards expire?
Your reward credit expires 60 days after it’s earned.

How do I redeem my rewards in-store?
Any reward credit you earn is automatically associated with your account, so all you need to do is present your clubbebe card or identification at the time of purchase to apply your reward credit to your purchase.

How do I redeem my rewards online?
After you register your clubbebe account number online, your points and rewards history will be available online. To register your account number, just go to “Sign in to clubbebe” on the clubbebe page. If you have a reward credit towards your next purchase, you will have the option to use it during checkout. Don’t forget: Reward credits expire 60 days after they’re earned.

Can I save my rewards for a later purchase?
Of course. If you’re shopping at bebe.com, just uncheck the box next to “rewards earned” on the payment screen during checkout. Your reward credit will not be applied and will be available for a future purchase. Don’t forget: Reward credits expire 60 days after they’re earned.

Why don’t I see my 50 Welcome Points?
Once you’ve registered your clubbebe account number online, you will receive 50 welcome points. It may take up to 3 days for these points to appear in your account. You will receive an email notification as soon as the 50 welcome points have been applied to your account. If you still do not see your welcome points after 7 days, please call Client Services at 1.877.bebe.777.

I am a 1,000 point member. Why am I not receiving Free Shipping?
Once you’ve accumulated 1,000 points, you will receive Free Standard Shipping within the U.S. (50 states only) for one year on all online orders. Please remember, you must register your clubbebe account number online to receive any online benefits. To register your account number, just go to “Sign in to clubbebe” on the clubbebe page. If you’ve done this and you’re still not receiving Free Shipping, please call Client Services at 1.877.bebe.777 for assistance, or contact us via email.

Remember, residents of Puerto Rico and U.S. Virgin Islands please note that bebe.com currently cannot ship items to U.S. territories; you may however, review your account details and points online. Puerto Rico and Virgin Islands residents must purchase merchandise in store in order to accrue clubbebe points.

I’ve registered my clubbebe card online. Why am I not seeing my points?
Points may take up to 72 hours to appear in your account. If you’re still not seeing your points after 72 hours, please call Client Services at 1.877.bebe.777 for assistance, or contact us via email.

I have more than one clubbebe account number. What should I do?
Please call Client Services at 1.877.bebe.777 for assistance. Once your accounts have been merged into one, you will need to sign in using the email and password associated with your clubbebe account in order to earn points online. Accounts under different names cannot be combined.

How do I update my contact information?
Please call Client Services at 1.877.bebe.777 to update your name, address, zip code or email.

I lost my clubbebe card. How do I get a new one?
Please call Client Services at 1.877.bebe.777 to request a new clubbebe card.

I never received a clubbebe card in the mail. How do I get one?
Just register your clubbebe account number online and we’ll send you a welcome kit with your card in the mail. To register your account number, just go to “Sign in to clubbebe” on the clubbebe page. Plus, you’ll receive 50 welcome points just for registering!