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TOP QUESTIONS

I have a question about...

ORDER STATUS

There are 2 ways to check the status of your order:

  1. Click the link in your shipping confirmation email. You'll be taken to a web page, where you can follow your shipment's progress. Please allow 24-48 hours from the time of order shipment for tracking info to appear.
  2. Sign in to My Account and follow the tracking link under "Order History." If no tracking number is available, your order hasn't shipped yet. Please note that it takes about 1 day to process your order.

ORDER CHANGES

If you wish to change or cancel your order, please contact Client Services at 877-bebe-777 (877-232-3777) immediately. We'll do our best to accommodate your request. Please be advised, however, that once an order is "In Process" it can't be cancelled or changed. You'll have to wait until you receive your purchase and then return it. For complete details on returning an item, please see our Returns page.

PENDING AUTHORIZATIONS

"Pending authorization" means your credit card company or PayPal has not yet released your payment to us. But fear not! We can still ship your order. Also, it can take 3-5 days for the charge to appear in your account. For additional questions, please contact your credit card company or PayPal.

EXCHANGES

The quickest way to exchange your bebe.com purchase is to visit one of our stores. Please check our store locator for your nearest store and bring the following with you:

  1. The item(s) you wish to exchange in new, unworn condition with all tags attached, within 21 days of receipt.
  2. The packing slip. (Misplaced it? No problem! Just sign in to My Account to print a copy of your invoice and use that instead.)
  3. The form of payment used when you placed your order.

Once you've selected the new item you'd like, the original amount paid will be credited toward your new purchase, minus shipping and handling.

If you wish to exchange online, please be aware that because of limited merchandise quantities and the constantly evolving fashion selection on bebe.com, we can't process direct exchanges of bebe.com merchandise. Instead, just place a new order for the item you want and return the unwanted item for a refund. For complete details on returning an item, please see our Returns page.

RETURNS

Item(s) may be returned within 21 days of receipt in new, unworn condition with all tags attached and accompanied by the packing slip or invoice. Refunds will be made to the original form of payment. Please note that final sale items, gift cards, lingerie and swimwear are non-refundable. We're unable to honor previous sale prices or promotions when you place a new order. Shipping and handling charges will not be refunded.

Your bebe.com shipment includes a prepaid UPS return shipping label. All domestic returns are charged a flat $7, which will be deducted from the refund amount. (Please note: eligible ShopRunner orders from the 48 contiguous states enjoy free returns.)

Place item(s) in the original packaging. Select the "Reason Code for Return" from the bottom of your packing slip and write the number in the "Return Code" column next to the item. (Misplaced the packing slip? Just sign in to My Account, print a copy of your invoice and use that instead.) Place completed packing slip or invoice in package and seal. Remove or cover original labels and affix the prepaid UPS label. Please note the tracking number for your records. Drop the package off at a UPS center. You can find your nearest UPS location at ups.com/dropoff.

For complete details on returning an item, including in-store returns, please visit our Returns page.

MY REFUND

It can take 2-3 weeks from the time you ship your return to us for your account to be credited. We'll send you an email confirmation once your return is complete. Please allow longer times for Alaska, Hawaii, U.S. Territory and Canada returns.

bebe.com ITEMS IN-STORE

To see if a bebe.com item is available in-store, please go to the item's product display page, select the size and color you wish to purchase, then click the FIND IN STORE tab. Type the desired ZIP code in the box and click SUBMIT. bebe stores that carry the item, as well as their addresses, operating hours and distances from the ZIP code, will appear.

SIZING

bebe sizes are specific to bebe. Because clothing sizes vary from company to company, we can't give you a direct comparison to another brand. Instead, please visit our Fit Guide to see which size you should select based on your measurements.

ITEM CONTENT

An item's content is listed on its product display page, beneath the description.

clubbebe REGISTRATION

To enjoy clubbebe benefits online, you'll need to create an account on bebe.com:

  1. Click on My Account.
  2. Create a new account with the same email address you used when you joined clubbebe in-store.
  3. Your clubbebe information will automatically populate your account as soon as you create it. You can start shopping on bebe.com right away, enjoying all clubbebe benefits including points and rewards.

MISSING clubbebe POINTS

It can take up to 72 hours from the time of purchase for your points total to be updated. If you still don't see the points after 72 hours, or if you believe your points total is incorrect, please contact us below and we'll be happy to assist you.

COMBINING clubbebe ACCOUNTS

Please contact us below. We'll need to merge your accounts into one, using a single email address and password, in order for you to earn points online. Accounts under different names cannot be combined.

IN-STORE PURCHASES

If you need help regarding an in-store transaction like a charge send or a remote purchase, or any other in-store bebe experience, please contact Corporate Client Services directly at 877-232-3777, option 4.

If we still haven't answered your questions, please visit our FAQs page or send us a message using the form below. Our client service representatives will be happy to assist you.

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