MY PASSWORD IS NOT WORKING. HOW DO I ACCESS MY bebe.com ACCOUNT?
We recently launched a new and improved version of bebe.com, and for your security, you'll need to update your password to access your account. Please go to our Sign In page, enter your email address and current password, click the "Sign In" button, and you will be prompted to request an email that will allow you to update your password.
HOW DO I ACCESS MY clubbebe ACCOUNT?
If you create a bebe.com account using the same email address you used to sign up for clubbebe, your clubbebe information will automatically show up in My Account after you sign in, under "clubbebe Points & Rewards." If you have created a bebe.com account and you're still having trouble accessing your clubbebe information, please Contact Us or call Client Services at 877-bebe-777 (877-232-3777).
HOW MUCH IS SHIPPING AND HANDLING?
We offer a range of shipping options. Please see Shipping for details.
DO YOU SHIP INTERNATIONALLY?
bebe.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. To find out more, visit our International Shipping section.
WHAT IF I WANT TO CHECK THE STATUS OF MY ORDER?
To check the status of your order, go to the order's shipment confirmation email or go to www.bebe.com/my-account, log in with your email and password and click "Order History." Then click the "View Order" button next to your order, copy the tracking number, go to www.ups.com and paste the number into the tracking box. If no tracking number is available in your bebe.com account, your order has not shipped yet. Please allow 24-48 hours from order shipment for tracking information to appear on the UPS website.
HOW DO I RETURN AN ITEM?
If for any reason you are not satisfied with your bebe.com order, please return the item(s) by mail or in any U.S. bebe store within 21 days of receipt. Merchandise must be in new condition with all tags attached and must be accompanied by the original receipt or invoice. If you no longer have the packing invoice, you may print a copy from the My Account area of bebe.com. Refunds will be made to the original form of payment. Please visit our Returns page for step-by-step instructions; policy details and full instructions will guide you through the process. Please note that Canadian online orders must be returned by mail.
MY PROMOTIONAL CODE IS NOT WORKING. WHY?
Promotional codes always contain qualifiers. Please make sure you have reached the right amount of pre-tax sale dollars, the correct number of items or any of the other conditions that apply to the promotion. Please verify that you have provided the correct code. If you are still having trouble, please contact Client Services.
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