ORDER BY PHONE / CUSTOMER SERVICE HOURS
877-bebe-777 or 877-232-3777
Monday-Friday: 6 am to 8 pm PT
Saturday-Sunday: 7 am to 5 pm PT
MY PASSWORD IS NOT WORKING. HOW DO I ACCESS MY bebe.com ACCOUNT? We recently launched a new and improved version of bebe.com, and for your security, you'll need to update your password to access your account. Please go to our Sign In page, enter your email address and current password, click the "Sign In" button, and you will be prompted to request an email that will allow you to update your password.
HOW DO I ACCESS MY clubbebe ACCOUNT? If you create a bebe.com account using the same email address you used to sign up for clubbebe, your clubbebe information will automatically show up in My Account after you sign in, under "clubbebe Points & Rewards." If you have created a bebe.com account and you're still having trouble accessing your clubbebe information, please Contact Us or call Client Services at 877-bebe-777 (877-232-3777).
HOW MUCH IS SHIPPING AND HANDLING? We offer a range of shipping options. Please see Shipping for details.
bebe.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers.
Please note that International Checkout coordinates your bebe.com order and is responsible for all billing, shipping and customer service issues related to your International order:
If you would like assistance placing your order, please contact International Checkout: firstname.lastname@example.org
CUSTOMER SERVICE HOURS: 8 AM TO 6 PM PT
New Zealand Phone:
To check the status of your order or track your package, please log in to your International
Checkout account at: https://www.internationalcheckout.com/login.php
To learn more, view International Checkout's Customer Service and Terms & Conditions information at: http://www.internationalcheckout.com/cs.php
HOW DO I TRACK MY ORDER? Once your order ships, we'll send you an email that contains tracking info and links. You can also sign in to My Account and follow the tracking link under "Order History." Please note it may take up to 24-48 hours for tracking information to appear. Still have questions? Please call Client Services at 877-bebe-777 (877-232-3777) or contact us via email, and we'll be happy to assist you.
HOW DO I RETURN AN ITEM?
If you don't absolutely love your new purchase, you may return your item(s) within 21 days in the original country and division of purchase. All items must be in original, new, unworn, undamaged and unaltered condition with all tags attached (including the return tag on dresses, rompers and jumpsuits) and accompanied by your receipt.
Please note that Final Sale items with prices ending in $.99, bebeoutlets.com purchases, gift cards, lingerie and swimwear cannot be returned or exchanged. We're unable to honor previous sale prices, promotions and/or price adjustments. Shipping and handling charges will not be refunded. Unfortunately, we cannot accept any item for return that is not in original, new condition or damaged due to:
MY PROMOTIONAL CODE IS NOT WORKING. WHY? Promotional codes always contain qualifiers. Please make sure you have reached the right amount of pre-tax sale dollars, the correct number of items or any of the other conditions that apply to the promotion. Please verify that you have provided the correct code. If you are still having trouble, please contact Client Services.