We recently launched a new and improved version of bebe.com, and for your security, you'll need to update your password to access your account. Please go to our Sign In page, enter your email address and current password, click the "Sign In" button, and you will be prompted to request an email that will allow you to update your password.
Yes, you can place an order by phone. Call Client Services at 877-bebe-777 (877-232-3777) during operating hours to order by phone (6 am - 8 pm PT M - F; 9 am - 5 pm PT weekends). Stay by your computer to refer to necessary information to assist the agent or have the style information available, including size, color and SKU or style number as a reference.
We have gone to great lengths to ensure shopping on bebe.com is completely safe. We're proud to have a Norton Secured Seal, powered by VeriSign, the most recognized security trust mark on the Internet with more than half a billion views a day on websites in 170 countries worldwide. VeriSign uses SSL encryption to protect your private information the entire time you're on bebe.com, whether you're searching for items or completing the checkout process for an order. Information exchanged with any web address beginning with "https" is encrypted using SSL technology before it's sent over the Internet. Please see Privacy & Security for complete details.
You'll see a confirmation page after you complete your shopping experience. Then you'll receive a confirmation email detailing the items purchased, estimated ship date and final cost.
Once your order ships, we'll send you an email that contains tracking info and links. You can also sign in to My Account and follow the tracking link under "Order History." Please note it may take up to 24-48 hours for tracking information to appear. Still have questions? Please call Client Services at 877-bebe-777 (877-232-3777) or contact us via email, and we'll be happy to assist you.
If, after following up with UPS, you're still not satisfied, please call Client Services at 877-bebe-777 (877-232-3777) or contact us via email, and we'll be happy to assist you.
Additionally, Final Sale items with prices ending in $.99, gift cards, lingerie and swimwear cannot be returned or exchanged. We're unable to honor previous sale prices, promotions and/or price adjustments. Shipping and handling charges will not be refunded.To place a bebe.com return, please access the self-service returns portal. You'll need your order number and billing ZIP code. You can also click on the link provided in your shipping confirmation email, or sign in to My Account and follow the tracking link under "Order History." All domestic returns are charged a flat $7, which will be deducted from the refund amount. (Please note: eligible ShopRunner orders from the 48 contiguous states enjoy free returns.) In the portal, you can either print out a prepaid return shipping label that you can use to ship your return via UPS or you can schedule a convenient in-home pickup by the U.S. Postal Service. Place item(s) and completed packing slip in secure packaging and seal. Remove or cover original labels, and affix the prepaid label to outside of the package. Either drop the package off at a UPS location or have it picked up by the USPS. UPS locations include The UPS Store, UPS drop boxes, UPS customer service centers and UPS drivers. You can find your nearest UPS location at ups.com/dropoff. To track your return, access the self-service returns portal, click the link in the original shipping confirmation email, or sign in to My Account and follow the tracking link under "Order History." Please allow 2-3 weeks from the time you mail your return for it to be processed. We?ll send you an email confirmation once your return is complete. For complete details on returning an item, including in-store returns, please visit our Returns page. If you believe your return is due to our error, please Contact Us.
Due to limited merchandise quantities and the constantly evolving fashion selection on bebe.com, we currently do not process exchanges of bebe.com merchandise. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item(s) for a refund. When we receive your return, we'll issue you a refund. Click Here for a full copy of our returns policy.
bebe stands behind the quality of its merchandise. If a quality issue arises, please take the item to a bebe store or call Client Services at 877-bebe-777 (877-232-3777) for immediate attention.
Gift cards are accepted when shopping on bebe.com. Just enter the number and PIN in the appropriate section while checking out.
Merchandise return credits are accepted when shopping on bebe.com. Just enter the MRC number in the appropriate section while checking out.
Unfortunately, due to high demand for merchandise and availability issues, we do not currently allow price adjustments.
bebe.com partners with a trusted third-party company, International Checkout, to fulfill international orders. If you're shipping your order outside of the U.S. or Canada, please follow these steps:
Please Contact International Checkout via their website for assistance with placing or tracking your international order.
Or contact Customer Service at one of their centers:
clubbebe is bebe's customer loyalty program where you earn points towards rewards. For every $1 you spend, you get 1 point. For all clubbebe member levels, with the exception of Icon, you receive a $10 reward for every 250 points earned. Once you reach Icon level, you will receive a $15 reward for every 250 points earned. More information about clubbebe, including registration details, is available by going to www.bebe.com/clubbebe.
To sign up, go to www.bebe.com/clubbebe.
To find your information, click on "Forgot Your Password?" on the Sign In page. You will then need to follow the instructions to create a new password.
Your clubbebe account number can be found in the "Points & Rewards" area under My Account. You can also Contact Us or call Client Services at 877-bebe-777 (877-232-3777) with any questions about your clubbebe account.
To earn points, create an account on bebe.com. It only takes seconds, and you?ll immediately begin earning points as you shop. Please see below for additional ways to earn points.
Yes. Your reward credit expires 60 days after it's earned, so be sure to come back to bebe.com often to check out the latest collections. We always have something new in stock!
Please Contact Us or call Client Services at 877-bebe-777 (877-232-3777) for assistance. Once your accounts have been merged, you will need to sign in using the email and password associated with your clubbebe account in order to earn points online. Accounts under different names cannot be combined.
Please Contact Us or call Client Services at 877-bebe-777 (877-232-3777) to update your name, address, zip code or account email address. You can also change your email address in the "Profile" section under My Account.
Once you've created a bebe.com account using the email address that you used to sign up for clubbebe, you will receive 50 welcome points. It may take up to approximately 72 hours for these points to appear in your account.
Once you've accumulated 1,000 points and become an Elite member, you will receive free standard shipping within the 50 U.S. states for one year on all online orders. Once you've accumulated 2,500 points and have become an Icon member, you will receive free express shipping within the 50 U.S. states for one year on all online orders. Free shipping benefits shall end the earlier of (1) 12 months after the calendar year in which the member earned the requisite number of points or (2) when the member's account is closed or (3) if there are changes to the program. Free shipping year(s) do not accumulate and cannot be rolled-over; each time you earn a free shipping year, all previous free shipping periods are expired. Please note that you must create a bebe.com account using the email address that you used to sign up for clubbebe to receive online benefits. If you've done this and you're still not receiving free shipping, please call Client Services at 877.bebe.777 (877.232.3777) for assistance.
Once you've created your bebe.com account using the email address that you used to sign up for clubbebe, points may take up to approximately 72 hours to appear in your account. If you're still not seeing your points after 72 hours, please Contact Us or call Client Services at 877-bebe-777 (877-232-3777) for assistance.
You may, at any time, update or remove your personal information by contacting Client Services via email or by clicking on Contact Us from any page on bebe.com. In addition, if you prefer not to receive information from us through email, you may opt out of receiving bebe emails by clicking the "unsubscribe" link at the bottom of any bebe email that you have received. If you prefer not to receive information from us through regular mail (for example, catalogs and direct mail promotions), please send us an email or call Client Services at 877-bebe-777 (877-232-3777). Please note that it may take up to 3 weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an email confirmation and may need to contact you by phone, email or regular mail if we have other questions regarding your order. If for any reason you continue to receive email or regular mail from bebe after following the steps above, please contact Client Services immediately and we'll be happy to assist you. For general information about bebe stores, inc., please visit the About bebe page.
To rate and review a product, simply click the "Write a Review" link on the item's product detail page. You will then go through the rating and review process, where you will establish a username and then craft your review.
Your review will live on the product detail page of the item you have reviewed. Reviews may take up to 7 business days to be posted. Please see our Rating Guidelines for further information. Once posted, your review will be available for other clients to read over before they purchase. The most helpful reviews provide lots of details.
In order to review, you must have made your purchase in a bebe store or on bebe.com. Because we want to give other clients the most accurate information possible, we do require that only clients who have purchased a specific item are eligible to review it. Please rate and review only those products you have recently purchased.
Proposition 65 is a California law that was approved by California voters in a referendum in 1986. It requires the state to keep a list of chemicals that cause cancer or reproductive toxicity. If a product contains a chemical on the list or contains a chemical in predetermined unacceptable levels that exceed the safe harbor levels as determined by the Office of Environmental Health Hazard Assessment of the California Environmental Protection Agency, businesses are required to provide a "reasonable warning" to customers prior to exposing them to such chemicals. The list of chemicals and metals covered by Proposition 65 now exceeds 800 and can be accessed at http://oehha.ca.gov/prop65/prop65_list/Newlist.html. The safe harbor levels can be accessed at http://oehha.ca.gov/prop65/getNSRLs.html.
The following types of products are examples that may contain one or more chemicals on the list: jewelry, shoes and rhinestones. This list is neither an exhaustive list nor should it be interpreted to mean that all products containing rhinestones or all products which are jewelry or shoe items contain chemicals on the Proposition 65 list.
bebe tests for many of the substances in question and, typically, our products contain no such chemicals or are within acceptable levels. However, this is not true for 100% of our products. As a result, we are required by law to post Proposition 65 information.