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RETURNS
RETURN POLICY

If you don't absolutely love your new purchase, you may return your item(s) within 21 days of receiving your order. Items must be in new, unworn and unaltered condition with all tags attached and accompanied by your receipt, packing slip or invoice.

Please note that Final Sale items, bebeoutlets.com purchases, gift cards, lingerie and swimwear cannot be returned or exchanged. We're unable to honor previous sale prices or promotions when you place a new order. Shipping and handling charges will not be refunded. Unfortunately, we cannot accept any item for return that is damaged due to:
    •    Staining (food, lipstick, makeup, bleach, marker/pen, sweat, dirt, etc.)
    •    Wear and tear (ripping, tearing)
    •    Scent (perfume, body odor)

Please see the appropriate section for details: U.S. Returns
Canada Returns
U.S. RETURNS Returning a bebe.com order

There are three ways to return a bebe.com order:

1. Return Using Prepaid UPS Label

All domestic bebe.com shipments include a prepaid UPS return shipping label. Returns are charged a flat rate of $7. The cost will be deducted from the refund amount. (Please note: eligible ShopRunner orders from the 48 contiguous states enjoy free returns.)

Place item(s) in the original packaging. Select the "Reason Code for Return" from the bottom of your packing slip and write the number in the "Return Code" column next to the item being returned. Misplaced the packing slip? No worries! Just sign in to My Account, print a copy of your invoice and use that instead.

Place the completed packing slip or invoice inside the package and seal. Remove or cover original labels and affix the prepaid UPS label to the outside of the package. Please note the tracking number for your records. Drop the package off at a UPS location. This includes The UPS Store, UPS drop boxes, UPS customer service centers and UPS drivers. You can find your nearest UPS location at ups.com/dropoff. Using the tracking number, you can also monitor delivery status at ups.com/tracking.

Please allow 2-3 weeks from the time you mail your return for it to be processed. We'll send you an email confirmation once your return is complete.

In most cases, refunds are made to the original form of payment (e.g., credit card, gift card, PayPal). However, if you split your purchase between a gift card or store credit (MRC) and your PayPal account, the PayPal portion of your refund will be issued first. Once the maximum originally spent with PayPal is reached, the remainder of the refund will be credited against your gift card or store credit. The same policy is followed when you split the cost of a purchase between a gift card or store credit and a credit card. The credit card portion of the refund will be issued first.

If you're returning a bebe.com gift, the original form of payment will be credited. Prefer to receive store credit instead? It's easy! Just return your gift to a bebe store. (Don't forget the packing slip!) Our associates will be happy to issue a store credit equal to the value of the item(s) when purchased. You can use your store credit in-store or on bebe.com.

2. Return Using Carrier of Your Choice

You're welcome to use your preferred carrier at your own cost. However, bebe recommends insuring the package for the full value and selecting a carrier that provides a tracking number so you can monitor delivery status. We are not responsible for lost packages and cannot accept C.O.D. Pack the item(s) as above, using your own label, and return to:

bebe Returns
4995 Industrial Way
Benicia, CA 94510

Refunds are issued as stated under return method number 1, above.

3. Return In-Store

The quickest way to receive your refund is to return your bebe.com purchase to one of our stores. Just go to our online store locator to find the store nearest you. Please bring the following with you to the store:

  1. The item(s) you wish to return in new, unworn condition with all tags attached, within 21 days of receipt.
  2. The packing slip. (Misplaced it? No problem! Just sign in to My Account to print out a copy of your invoice and use that instead.)
  3. The form of payment you used when you placed your order. You'll be refunded the original amount, minus shipping and handling. If you purchased your bebe.com order through PayPal, you'll receive a store credit, redeemable in-store or on bebe.com.

Returning a bebe store purchase

U.S. bebe store purchases may be returned to any U.S. bebe store. Please note that bebe outlet merchandise must be returned to a bebe outlet location. bebeoutlets.com purchases are final sale.

Purchases made in a bebe store CANNOT be returned by shipment to bebe's online returns address.

Please go to our online store locator to find the store nearest you and bring the following with you to the store:

  1. The item(s) you wish to return in new, unworn condition with all tags attached, within 21 days of purchase.
  2. Your receipt.
  3. The form of payment you used when you made your original purchase.

In most cases, refunds are made to the original form of payment (e.g., credit card, gift card). However, if you split your purchase between a gift card or store credit and a credit card, the credit card portion of your refund will be issued first. Once the maximum originally spent with your credit card is reached, the remainder of the refund will be credited against your gift card or store credit.

If you're returning a bebe gift purchased in-store, our associates will be happy to issue a store credit equal to the value of the item at the time it was purchased. You can use your store credit in-store or on bebe.com.

If you believe your return is due to our error or if you have any additional questions, please Contact Us. We'll be happy to assist you.

CANADA RETURNS

RETURN A bebe.com ORDER BY SHIPPING

Any bebe.com purchase shipped to a Canadian address may only be returned by shipment to our online returns address, in new, unworn condition with all tags attached and accompanied by the packing slip provided with the original shipment. Please select the "Reason Code for Return" from the list at the bottom left of your packing slip and write the number in the "Return Code" column next to each item. The shipping carrier you use to return merchandise (UPS, FedEx, etc.) is up to you, but we strongly suggest choosing a method that provides tracking as bebe is not responsible for lost return packages.

Refunds will be made to the original form of payment for all returns, including items received as gifts. If you no longer have the invoice, you may print a copy from the My Account area of bebe.com. If your order was purchased through PayPal and you return it by shipment to us, the PayPal account will be credited for your return. If your order was purchased with a gift card or store credit (MRC), your refund will be issued to the original card. If you no longer have the card, please Contact Us. If your order was purchased with a gift card or store credit (MRC) and PayPal, your PayPal refund will be issued first. If your order was purchased with a gift card and a credit card, your credit card refund will be issued first.

Please ship your return to:
bebe.com Returns
4995 Industrial Way
Benicia, CA 94510
USA

Please allow 2-3 weeks from the time you ship your package for your return to be processed. We'll email you to confirm that it's complete. You can also Contact Us at any time should you need further assistance.

PLEASE NOTE:
• Duties and taxes will be refunded for returned merchandise.
• Purchases made in a Canadian store cannot be returned by shipment to bebe's online returns address.
• Final sale items with prices ending in $.99 and gift cards may not be returned.
• We are unable to honor previous sale prices or promotions when you place a new order.
• Shipping and handling charges will not be refunded.*

*If you believe the return is a result of our error, please contact Client Services at 877-bebe-777 (877-232-3777).

Customer Services / Order By Phone (PST)

877-bebe-777 or 877-232-3777

6 a.m. - 8 p.m. Monday - Friday

7 a.m. - 5 p.m. Saturdays - Sundays

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