• Purchases made in one of our stores CANNOT be returned to bebe.com. Please return store purchased merchandise to any of our store locations within 14 days of purchase. Click here to find a store near you.
• When returning to a store or by mail, shipping and handling charges will not be refunded.*
• Gift Cards are non-refundable.

*If the return is a result of our error, please contact Client Services at 1-877-bebe-777 and we will issue a credit for the return shipping charges.

Please note:
bebe has an extended holiday return policy. Beginning November 1, 2008, all ONLINE gift orders until December 25 will have returns and exchanges honored through January 8, 2009.

Beginning on November 28, 2008, all IN-STORE gift orders until December 25 will have returns and exchanges honored through January 8, 2009.

To return bebe.com orders
BY MAIL:

You may return your online purchase by mail within 21 days of receipt to comply with the online policy.

1. Please fill out the enclosed Return Form completely and keep a copy for your records.
2. Securely package the new, unworn item(s) with tags attached along with the completed Return Form. You may use the original box for the return shipment.
3. We recommend sending returns via insured, traceable mail to ensure safe delivery. bebe is not responsible for lost return shipments.
4. Use the address label included on your invoice. The address is:

bebe.com
Hebron Offsite (CVG1)
1155 Worldwide Blvd.
Hebron KY, 41048

5. The return will be refunded to the original form of payment used for purchase. Allow 2-3 weeks from the shipping date for the account to be credited and 1-2 billing cycles for the refund to appear on the credit card statement.

PLEASE NOTE: Canadian online orders must be returned by mail.

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To return bebe.com orders
IN-STORE:

You may return your online purchase at any bebe store within 14 days of receipt to comply with the in-store return policy.

Bring the following to any U.S. bebe or BEBE SPORT store within 14 days of receipt:
1. Your new, unworn item(s) with tags attached.
2. Your Return Form or invoice. If you no longer have the packing invoice, you may print a copy from the My Account area of bebe.com.
3. The credit card used for original purchase. The return will be refunded to the original form of payment, minus shipping and handling.
4. If you don’t have the original form of payment, you will be issued a store credit.

If you are returning a gift, please include the invoice provided in your package. You will be issued a store credit equal to the value of the item at time of purchase. This credit may be used at any bebe, BEBE SPORT, 2b bebe or bebe outlet store. At this time, bebe.com does not accept store credit. Click here or call 1-877-bebe-777 to find a store near you.

PLEASE NOTE: Canadian online orders MAY NOT be returned at any U.S. or Canadian bebe stores. Please refer to return "BY MAIL" section above.

Because merchandise quantities are limited, we strongly recommend that you do not exchange items as it is likely that the item(s) you want will no longer be available. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item for a refund. When we receive your return, we'll issue a refund.

If the item was sent to you as a gift, the refund will be credited to the original credit card used for the payment. We therefore encourage you to exchange gift items at a bebe store.

We will make every effort to honor exchange requests provided the merchandise requested is still available. If you’d like to make an exchange, list the item(s) you would like to receive on the Return Form included with your order. You will receive an email confirming that we are processing your return, followed by a separate email detailing the availability and/or shipping status of your exchange. Available item(s) will be sent via Standard Shipping to the shipping address on your invoice. There are no additional shipping & handling charges for exchanges.

Please note that in the event that your exchange requires additional funds, the credit card initially used to purchase your order will be charged the difference. We are not able to accept personal check payments with your return.

As always, we stand behind the quality of our products. If an item is deemed defective, we will accept the merchandise beyond the 14 day in-store and 21-day online return policy.

We are unable to honor previous sale prices or promotions when you place your new order.

PLEASE NOTE: At this time, we are unable to accept exchanges for Canadian online orders.

Still need help? Call 1-877-bebe-777 or Contact Us.