bebe is pleased to announce we now ship to Canada. You can place your order online at www.bebe.com or by phone by contacting our Client Services center.

All orders are charged in US dollars. Conversion rates will vary depending upon your bank and credit card company. Please contact your bank directly with questions regarding conversion rates and fees. Your credit card is charged at time of shipment.

All orders ship via standard shipping to Canada. No additional expedited services are available at this time.

*Shipping and handling charges for orders delivered to Canada already include taxes and duties, as well as shipping and handling fees. There are no additional charges to Canadian Clients upon delivery. Shipping and handling charges are non-refundable, unless you are returning something that is the result of our error.

• Orders generally take one business day to process.
• Once processed, typical arrival time for orders shipped to Canada depend upon how close the destination is to the shipping center and can be broken down as follows:
• Ontario and Quebec: 2-4 business days.
• Nova Scotia, PEI, New Brunswick, Saskatchewan, Manitoba and Northern Ontario: 4-8 business days.
• Newfoundland, Alberta, British Columbia, Nunavut, Northwest Territories and Yukon Territory: 5-12 business days.
• As customs clearance times may vary, some orders may take up to 20 business days.

• Your credit card is charged at time of shipment.
• The fee structure of shipping service to Canada is based on considerations including:
• Base shipping cost to Canada (paid to DHL)
• Duties: Duty is tax imposed on imports by the Canadian Customs Authority. Rates of Duty vary depending on product type as well as the country they are coming from or were manufactured in. For your ease, bebe collects duty from you in the Shipping and Handling fee and pays it to the Canadian Customs Authority on your behalf.
• Taxes: Shipping and handling fees also already include an estimated tax. Canada has a national tax, and certain provinces have a provincial tax, so total tax will vary.

• No Express Shipping is currently available.
• Gift cards are not available for shipping to Canada at this time.

When will my order be shipped?
Standard time for processing your order is one business day. Please Note: If your order contains a pre-order item, it will not ship until the pre-order item becomes available. If you’d like to receive the in-stock items in your shopping bag sooner, please place your pre-order separately.

When will my order arrive?
Typical arrival time for Canadian orders is 4-12 days. As customs clearance times may vary, please note that some orders may take up to a total of 20 business days. If your order has not arrived within 21 business days from the date of your order, please contact bebe Client Services at 1-877-bebe-777.

Can I check the status of my order?
Contact bebe Client Services at 1-877-bebe-777 to track your order. Please provide the tracking number you receive in your shipping confirmation email.

Which shipping carrier will deliver my package?
Canadian orders will be shipped via DHL Global and then injected into Canada Post. Once inside the Canada Post system, orders may take up to 9 days.

I noticed I am placing my order in U.S. dollars. What exchange rate is applied to my order?
The actual price charged to Canadian Clients is subject to the exchange rate applied by your credit or debit card company. Please contact your bank directly with questions regarding Canadian dollar conversion rates and fees.

How do you calculate shipping & handling charges for deliveries to Canada?
Shipping and handling charges for orders delivered to Canada already include taxes and duties, as well as shipping and handling fees. There are no additional charges to Canadian Clients upon delivery. Shipping and handling charges are non-refundable, unless you are returning something that is the result of our error. If that is the case, please contact Client Services at: 1-877-bebe-777.

Is a signature required upon delivery?
No signature is required.

Are any additional charges imposed at time of delivery?
No. All shipping charges are included with your initial order.

What is your return policy?
Unfortunately, at this time, Canadian orders may not be returned at stores. Canadian returns will only be accepted by mail. No exchanges in Canadian stores will be accepted. Please see Returns & Exchanges for more information.

Do you offer Express Shipping to Canada?
No, at this time we do not offer expedited shipping services to Canada.

Can I order a Gift Card to be shipped to Canada?
Unfortunately, at this time, we do not ship Gift Cards to Canada. However, bebe still offers gift certificates in our Canadian stores. These are redeemable in-store only. For a list of store locations, see below.

Can I ship to multiple addresses within the same order?
At this time bebe.com does not offer shipping to different addresses within one order.

Can I apply a Free Shipping promotion code on orders to Canada?
Unfortunately, at this time, Free Shipping promotions are not available on deliveries to Canada. However, Canadian residents are eligible for other promotional offers.