NEED TO MAKE A RETURN OR EXCHANGE?
If you would like to make a return or exchange, please follow the simple screen-by-screen instructions to complete your online return or exchange. You’ll be able to print a shipping label from your computer* to return the item back to us.
*Please note: You will need a printer to print the return/exchange forms and address label. If you do not have a printer, please call our customer service line at 1.877.bebe.777.
We want you to love your new purchase! But, if you are not completely satisfied with your online purchase, you may return it by mail within 21 days from the date received; or in store within 14 days of the date received for a full refund. Shipping and handling charges will not be refunded*.
*If the return is a result of our error, please contact Client Services at 1-877-bebe-777 and we will issue a credit for the return shipping charges.
If you are returning a gift online, the refund will be credited to the original credit card used for the payment. We therefore encourage you to exchange gift items at a bebe store.
Because merchandise quantities are limited, we strongly recommend that you do not exchange items as it is likely that the item(s) you want will no longer be available. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item for a refund. When we receive your return, we'll issue a refund.
We will make every effort to honor exchange requests provided the merchandise requested is still available. If you’d like to make an exchange, continue through the return center, print out the return form and handwrite in the new item details you would like to receive instead.
You will receive an email confirming that we are processing your return, followed by a separate email detailing the availability and/or shipping status of your exchange. Available item(s) will be sent via standard shipping to the shipping address on your invoice. There are no additional shipping & handling charges for exchanges.
Please note that in the event that your exchange requires additional funds, the credit card initially used to purchase your order will be charged the difference. We are not able to accept personal check payments with your return.
As always, we stand behind the quality of our products. If an item is deemed defective, we will accept the merchandise beyond the 14 day in-store and 21-day online return policy.
We are unable to honor previous sale prices or promotions when you place your new order.
PLEASE NOTE: At this time, we are unable to accept exchanges for Canadian online orders.
