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PLEASE NOTE: If you joined clubbebe in-store, in order to receive points, rewards or benefits on bebe.com you must first create a bebe.com account using the email address that you used to sign up for clubbebe. To create a bebe.com account, just go to My Account and click "SIGN IN / CREATE."

How do I sign up for clubbebe?
How do I earn points in store?
How do I earn points on bebe.com?
Where do I find my clubbebe account number?
How do I check my points?
Do rewards expire?
How do I redeem my rewards in-store?
How do I redeem my rewards online?
Can I save my rewards for a later purchase?
Why don't I see my 50 welcome points?
I am a 1,000-point member. Why am I not receiving free shipping?
I've created a bebe.com account with the email address I used to join clubbebe in-store. Why am I not seeing my points?
I have more than one clubbebe account number. What should I do?
How do I update my contact information?
I lost my clubbebe card. How do I get a new one?

How do I sign up for clubbebe?
You can sign up on bebe.com, or you can sign up at any bebe, or bebe outlet store located in the U.S., Canada, Puerto Rico or the U.S. Virgin Islands to join clubbebe. Unfortunately, at this time we do not accept applications by phone. clubbebe is not presently offered in international locations other than Canada.

How do I earn points in-store?
Points are earned at any bebe, or bebe outlet store located in the U.S., Canada, Puerto Rico or the U.S. Virgin Islands. When making a purchase, simply present your clubbebe card or a form of identification.

How do I earn points on bebe.com?
If you've already joined clubbebe in-store, to earn points on bebe.com you must first create a bebe.com account with the email address that you used to sign up for clubbebe. To create a bebe.com account, just go to My Account and click "SIGN IN / CREATE." If you haven't already joined clubbebe in-store, you'll have the option to join when you create a bebe.com account.

Where do I find my clubbebe account number?
If you signed up in-store, your account number can be found at the bottom of your store receipt or on the card you received at the store. If you signed up online, your clubbebe number will be on your welcome email. You may also call Client Services at 877-bebe-777 (877-232-3777). They will need the name and phone number provided at the time of application.

How do I check my points?
To check your points online, simply sign in to your bebe.com account, go to My Account and click "clubbebe Rewards & Points."

Do rewards expire?
Your reward credit expires 60 days after it's earned.

How do I redeem my rewards in-store?
Any reward credit you earn is automatically associated with your account, so all you need to do is present your clubbebe card or identification at the time of purchase to apply your reward credit to your purchase.

How do I redeem my rewards online?
After you create a bebe.com account with the email address that you used to sign up for clubbebe, your points and rewards history will be available online. If you have a reward credit towards your next purchase, you will have the option to use it during checkout. Don't forget: reward credits expire 60 days after they're earned.

Can I save my rewards for a later purchase?
Of course. If you're shopping on bebe.com, simply enter the amount of the rewards you'd like to redeem during checkout. Don't forget: reward credits expire 60 days after they're earned.

Why don't I see my 50 welcome points?
Once you've joined clubbebe on bebe.com - or created a bebe.com account with the email address that you used to sign up for clubbebe in-store-you will receive 50 welcome points. It may take up to three days for these points to appear in your account. You will receive an email notification as soon as the 50 welcome points have been applied to your account. If you still do not see your welcome points after seven days, please call Client Services at 877-bebe-777 (877-232-3777).

I am a 1,000-point member. Why am I not receiving free shipping?
Once you've accumulated 1,000 points within a calendar year, you will receive free standard shipping within the U.S. (50 states only) for one year on all online orders placed on bebe.com. Please remember: you must create a bebe.com account with the email address you used to sign up for clubbebe to receive any online benefits on bebe.com. If you've done this and you're still not receiving free shipping, please call Client Services at 877-bebe-777 (877-232-3777) for assistance or contact us via email.

I've created a bebe.com account with the email address I used to join clubbebe in-store. Why am I not seeing my points?
Points may take up to 72 hours to appear in your account. If you're still not seeing your points after 72 hours, please call Client Services at 877-bebe-777 (877-232-3777) for assistance or contact us via email.

I have more than one clubbebe account number. What should I do?
Please call Client Services at 877-bebe-777 (877-232-3777) for assistance. Once your accounts have been merged into one, you will need to sign in using the email and password associated with your clubbebe account in order to earn points online. Accounts under different names cannot be combined.

How do I update my contact information?
To update your name, address, ZIP code or email, simply sign in to your bebe.com account and go to My Account.

I lost my clubbebe card. How do I get a new one?
To obtain a replacement clubbebe card, you will need to visit your nearest bebe or bebe outlet store.