What's your return policy?
We hope you love your bebe.com purchase, but if you need to make a return, you can do so within 30 days of placing your order. Please be advised that once an order has been placed it can't be cancelled or changed. You'll have to wait until you receive your purchase and then return it. You have the option to either return your item(s) for a refund to be credited once we've received your returned package or exchange your item(s) with our Instant Refund feature that allows you to apply your refund amount to a new order right away. Click below to start your return and access your shipping label.
- Final sale items with prices ending in .99 are not eligible for return or exchange.
- A $10 fee will be deducted from the refund you receive for your return to cover the cost of shipping back to our distribution center.
How soon will I get my refund?
Once your items are inspected by the store, you'll get your refund typically within 10-14 business days.
Here are the rules:
- Return New Items Only: Returned clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. When appropriate, we recommend you try on clothing with an undergarment.
- Some Items Can’t Be Returned: Unfortunately, Final Sale items cannot be returned. All SALE items are FINAL SALE. These items are marked as such online during your purchase to alleviate confusion. Please make note of it.
- A Refund If Returned Within 30 Days: If the items you ordered are not what you expected in size, fit or style, we will gladly provide you with a refund or store credit on any regular priced items in your order within 30 days of purchase.
- Items Can Not Be Returned After 30 Days.
- Gifts Can Be Returned For An Online Store Credit: Items must be in new, unworn condition with original hang tags attached. The original order number is required to complete the return via our automated system. If you have any trouble using our automated system to access your free shipping label contact customer service for assistance.
- Remember to Keep the Tags On: Please remember to keep all tags on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.
- Automated Return Center: Access your return center online, select the item(s) you would like to return, get a refund estimate, download your free shipping label. Your refund will be processed within 5 business days after we receive and inspect the returned item(s).