What's your return policy?
We hope you love your bebe.com purchase, but if you need to make a return, you can do so within 30 days of receiving your order through our online portal accessed below. Please be advised that once an order has been placed it can't be canceled or changed. You'll have to wait until you receive your purchase and then return it. Please note that online purchases must be returned via the online portal only. Click below to start your return and access your shipping label.
- Final Sale Items: Any styles listed as final sale are not eligible for refund, store credit, exchange, or return. All intimates are considered final sale.
- All items that do not meet our return criteria (listed below) or are sent back without prior authorization will be considered forfeited and will be handled at bebe’s sole discretion. This may include a $5 restocking fee.
- Customers are responsible for a return shipping cost of $7. The return cost will be deducted from the 'Refund Due' amount back to the customer.
- Only customers in the contiguous US can obtain a shipping label
- bebe cannot provide shipping labels for APO = Army Post Office & FPO - Fleet Post Office
Shipping charges are non-refundable.
How soon will I get my refund?
Once your items are inspected by the store, you'll get your refund typically within 10-14 business days from the date your package is received in our facility. You will not be notified when your package arrives to our facility, so we do recommend that you save your tracking number so that you can track your package. This will also help you time the processing of your refund. If you do not receive an email notification from us within 14 business days from the day your package arrived to our facility.
All returns MUST meet the following criteria:
- Return New Items Only: Returned clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. Please try on all clothing with an undergarment.
- Remember to Keep the Tags on: Please remember to keep all tags on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.
- Some Items Cannot Be Returned: Unfortunately, any styles marked as final sale items cannot be returned, final sale styles include sale styles, intimates and swimwear cannot be returned.
- Shoes, if shoes are not returned with the exact same style box the customer will be charged a $15 dollar processing fee.
- A Refund If Returned Within 30 Days: If the items you ordered are not what you expected in size, fit or style, we will gladly provide you with a refund or store credit on any regular priced items in your order within 30 days of purchase.
- Items Can Not Be Returned After 30 Days.
- Automated Return Center: Access your return center online, select the item(s) you would like to return, get a refund estimate, download your shipping label. Your refund will be processed within 10-14 business days after we receive and inspect the returned item(s).
Please contact our Customer Service Team regarding return labels for International Orders.
Currently we do not provide return labels for US territories (outside of the contiguous US)
Please send your eligible return to:
2250 Roswell Drive, Suite 200
Pittsburgh, PA 15205
Receiving hours are M-F 7a-2p excluding holidays.
All returns must be sent with prepaid postage; We do not accept C.O.D. We recommend using a traceable method to ship back your return and keeping your tracking number on hand until your return is fully processed. bebe is not responsible for lost shipments. Please make sure you include your packing slip and please note your order number on the outside of the package.